Two of the most well-known brands when it comes to quality furniture are Catnapper and La-Z-Boy. We bought an expensive La-Z-Boy leather loveseat and sofa from the Santa Rosa Gallery. Even the delivery men wereastounded and took pictures. There are some recent complaints about perceived quality in some cases. Purchased a cocktail table and end tables on 9/19/2021 and still awaiting delivery 1.4 months later. We are so excited about our new furniture just in time for Christmas! However, they both also offer a wide variety of other furniture items, including sofas. There were several quality pieces in the store. Very simple and easy to find what we wanted for a price/color/style we liked as well. Product Specs Type: Traditional Upright dimensions: 37.5. Each has been wonderful. WE are very disappointed in this product. We had a very great experience at this store. I waited over months to get our sectional and it was damaged. Thus, you can purchase at any lazy boy furniture near me. I see lots of negative reviews but our experience was nothing but top rate! He said no Im sorry . Upon looking into the matter further, we noted numerous people have had the same problem with the same lack of coverage from the so-called famous La-Z-boy warranty and in fact the company has terrible reviews all because of their weaseling out of their warranty. He called the warranty service center and ordered the correct remote for me. Absolutely ridiculous. Lane. So many fun choices with such comfort. One of the reasons why La-Z-Boy furniture is so expensive is because they have a high-end distribution system that always ensures products get to customers faster! We bought it at Best Furniture in Fort Thomas,KY. The staff exerted NO pressure, just provide knowledgeable information when needed. Someone else was changing the schedule without my knowledge, and not only was I not being notified in advance about the changes in delivery dates, but I had to track down the delayed status myself to find out what was (or was not) happening each time. Three times I have been on hold - disaster. I own both Hancock and Moore and Bradington-Young recliners. So, they didn't cover it. Bought sofa and love seat. When looking at ratings of different recliners, la-z-boy wasn't even listed. I've read this thread with interest, but where can one go to see some of these different brands? As of today, I still have no sofa. No matter how bad it gets, LAB has absolutely no obligation on their part to do anything. I get a call the end of April," the chair has arrived, but we won't get to your area until after May 15th-we'll call you". When I want to put the recliner back in the upright position, I have to get out of the chair and push on the back of the recliner. I also know it is comfortable. The BBB shows 32 complaints about this company for various reasons. My wife and I ordered 2 recliners and a love seat for our new house 3 months before we moved in with assurance that our furniture would be ready well in advance. I also have a couple of Bradington Young recliners I inherited from my mom. Two servicemen from Comfort Care advised nothing is broken on the couch - this is how it is made. We very recently paid nearly 3000.00 for 2 chairs.. When I went back with a few questions he was not there but the salesman that helped me was equally informative and helpful. Great store! I have not heard of Bradington Young before, but that doesn't mean much. The message is that it is just too bad for you for doing business with us. So I called the store and asked for the person and the receptionist stated he was at a different location and transferred me to the warehouse which only has an automated phone system. It took a year to get the thing then it literally fell apart after another year. I tried to argue the points, but was told that was store policy; I recall seeing no signs pointing this out in the store. Daniel and Joe were very helpful and patient while my wife and I were undecided on color and material for our new purchase. Design-Build Firms Interior Designers & Decorators Kitchen & Bathroom Designers Lighting Designers and Suppliers 3D Rendering Sustainable Design Basement Design Architectural Design Universal Design Energy-Efficient Homes Multigenerational Homes House Plans General Contractors Home Builders Kitchen & Bathroom Remodelers Home Remodeling BTW, Chantal saved the day by sending their store technician over to finish the bed setup. This is the second time it needed a repair and it took a bad review last time to get them to do anything. One of the most significant differences between Barcalounger and Lazy Boy is their framing method. My saga began in the summer. Sadly, the yoyo's delivered the wrong chair, [they said the box was mismarked, & this had happened before], & we wanted the right one delivered. If not Lazyboy, then what is a good brand? The store that carried the chair offered me a credit towards a different chair as mine was a discontinued model, but I find that unsatisfactory. Then we got sent to Julie Swanson of "escalated concerns" who we were later told no one had ever heard of. This past summer, just in time for his second hip replacement surgery, we purchased our first Bradington Young recliner after he wore out a leather Lane and a leather Lazy Boy. There are other MUCH LESS expensive brands out there that hold up to quality and customer service and I would buy from again in a heartbeat! We walked in and two of the female employees were sitting at an open break room in the back and turned and actually laughed at my husband and I. You can get the same mattress on Amazon for $200. We have been looking for a recliner and since we owned La-Z-Boy in the past and happy with it we decided to look again. In my opinion, everything's negotiable. BUYER BEWARE! I was told that they would call me to schedule a time. Despite supplying my bank with copies of all e-mails & the order form to dispute the business' fraudulent claims, after about 6 weeks or so they went ahead and released the payment to the business. Don't shop here! Ordered a $3000 electric recliner in black leather. I cant tell you how disappointed I am in the quality of a chair that I spent $1,800 for. It has certainly changed, I would NEVER purchase from Lazy Boy again. Shop elsewhere, don't buy here! We got three great recliners at a good price and are very happy. we bought a lay z boy electric couch and love seat three years ago. THEY DO NOT HONOR THEIR WARRANTY ON WORKMANSHIP AND THEIRPARENT COMPANY (LA Z BOY) SUPPORTS THEM IN THIS. Furniture took about 2.5 months to arrive, which was a bit longer than I expected, but not really a big deal. Moving into a new house and stopped in to the La-Z-Boy store to look at sleeper sofas and dining room sets. Delivery - 1 star at best. I'll probably buy the couch later after I get some funds together and I'll buy it from Minh. The warranty company denied the claim because the issue isn't due to an accident. They will hear it from me when and if they ever answer. Some of the recliner models available to shoppers include: power recliners that move with the touch of a button, rocker recliners that combine both a rocking chair and a recliner, wall recliners that can help save space by being placed mere inches from the wall, swivel recliners that rotate 360, lift recliners that can help with getting in and out of the chair, and some that even include massage and heating functions. We leave the condo we are paying rent on, fly here and a few days before delivery its cancelled because the weather might be bad? Really close to food and shopping. 3 little tables? Now 2 months later, the dye has come off parts of the head piece. She said this will be the time when we get the best price since it is La - Z- Boy's best sale they offer. That is always appreciated when you get such excellent customer service! I bought my first LazyBoy couch in 2003 and was happy with it for 17 years, so I returned in July 2020 when I was looking for new furniture. We had an awful time with Lazyboy recliners and would not buy them again. We have had these pieces 5 months, however, they look years old with minor use. Thank you Nicole for link with leather furniture rating . Customer service says they do not know when the part will be in. 17 months into a perfectly good chair in every other respect I get color vanishing on a big part of my leather and they don't cover it. My mom needed new seating for her living room and she called us over to help pick the perfect rocker and couch. Then Linda brings us papers to sign for delivery. Either color will add a neutral elegance to your home. Now we have leather ones and I think they will last a long time. We used them everyday and aside from some sun fading, they are still in great shape. Negligence and unprofessionalism on their part has continued. STAY AWAY from these crooks! They definitely get 5 stars! Unfortunately, I did not have the person's LAST name so was unable to get through the menu and ended up back at the store. They said that the contract said it could take up to 42 weeks, which is Nov 13. Ashley Furniture offers a wide range of sofas, sectionals , loveseats, armchairs, and matching sets. You have given me lots of things to mull over. You might even hear people referring to their reclining chairs by this brand name even though there are many other recliner manufacturers, such as Ashley, Bassett, and Lane. 3-position locking legrest for added safety and support. The pros: Huge selection of customizable recliners available online to fit shoppers' unique needs. Today we went in looking for furniture. Second purchase was a sofa that the padding wore down to the frame in only three years! Just have heard that they are not as good as they use to be? Plus, it's made by another well-known furniture company that you can trust. Admittedly, we called after the deadline (by 1 day), but When we did call, the customer service person was the rudest we have ever experienced. Wow has the company changed! Very surprised as we have 2 rocker recliners and they are very comfy.Will not go back to Lazyboy again. Lazyboy has more positions on their chairs than the others do. Overall, customers have good things to say about comfort and delivery, with some exceptions around perceived quality and durability. After much research, it would seem that not only La-Z-Boy, but also other formerly reliable brands are unfortunately no longer producing quality furniture. Two of the recliners foot rest sit on the floor tight. We are older and do the best we can, but certainly shouldn't be laughed at.especially since we have the money to buy whatever we want while these two bozos have to work at a furniture store. And, another scrape on the leather. And, again, we just really like being able to recline the back without raising the foot rest. Doug bozich was very helpful and understanding of our situation. I've always liked the massage recliners, but just can't bear to have one in the family room. I am buying an Lazy Boy recliner in another city. Think about it before you buy at this store. SO we have a sofa unusable for the most part in our living room while we wait for La-Z-Boy to get their act together. I told him I would think about it. We did not spill or have anything that would discolored the leather. They called to let us know that we could go pick it up. I would defiantly by a La-Z-Boy again I will just use another store. Received a callback and the man advised that the price would be $487 and take 5-6 weeks to get the fabric!! They really take the work out of the experience! Delivery was very simple. Bought boy one get one free. I had a set of rocking recliners delivered in July 2022. Get La-Z-Boy's Latest Online DealsUnlock The Coupons. Frank our salesman was knowledgeable, helpful, and very kind. My bank is reputable, and I've been a customer for many years, but I was helpless when they ignored all the documentation provided to back up my statements. If that does not get response I plan to buy stock and take mystory and pictures to a stockholders meeting. When it comes to your own comfort, your own body is the only North Star. I have been trying to get my lazy boy rocker repaired for 9 months. He and his wife never really used it. The company has changed- resting on laurels, short-term profit, and engaging in these practices because it makes more money, short-term, by understaffing, delaying warranty service, and disregarding complaints. the leather is breaking down and cracking in many places. It matches mine exactly (maroon leather), but is bigger. I also got the fabric protection. If LazyBoy hired staff (there'e high unemployment during Covid!) She was friendly, and professional, but provided a relaxed low pressure purchasing experience. They kinda look black in certain lighting. My experience with La-Z-Boy seems minor by comparison. It was pretty bad. Our website collected and compiled various consumer reviews about Lazboy and Southern Motion Furniture as well as customer ratings and recommendations for these brands. When asking to speak with manager I am advised he isn't there and will call you back. NOT NOW. I have called several times only to be on hold forever. Thank you, Patty!! I called for service, after waiting for very long time, and created a work order. Joe was very helpful and knowledgeable. Catnapper chairs use steel for a more durable frame while La-Z-Boy sticks with sustainable wood. Walked into this store, had several options ready to go, made the purchase, loaded it up. We worked with Patti and she is sweet genuine and very kind and extremely helpful, not to mention patient. Labor is charged at a rate of $124 per hour. The chair I sat in at the store was very comfortable and plush. They call at 6am in the morning and beat on the door at 7am and tell us sorry forgot half the order!!! They also indicated that it was true. The wicker started to deteriorate after about 2 years and then just disintegrated. Ordered a couch and love seat Jan 26 with a "target date" of June. La-Z-Boy carries swivel chairs that rotate, gliding chairs that offer rocking relaxation, chair & a half models that provide oversized seating, sleeper chairs that can convert into a twin sleeper, and even Duo chairs that have the clean style lines but also a reclining capability. I will remember him the next time I am in the market for furniture. Contemporary, Mid-Century Modern, Transitional or . I have never had any chair, couch, hat or anything else that touches my skin lose it's dye whether leather, cloth, or vinyl. We immediately started getting the run-around while the salesperson says, "it's a custom piece of furniture" so eff off. Have a Christmas celebration with no furniture Its horrible. Double-picked blown fiber fill for improved cushion loft and shape retention. were all good too but the real credit for this review has to go to Patty, so please ask for her if you go there. I just purchased a Lane. Can't wait to actually sit in it. We had a great experience! Michael Dawson had so much patience with us! Once I got through to her she jumped right on the problem and made it right. I could not find contact info online. Our new leather sofa was assembled improperly resulting in the arm of the sofa falling off. recliner that can be placed any closer than 8 from the wall. Sofa still isnt right. My two year old leather recliner is ripping on the seams and a spring has broken and punched through the leather in the back. If you compare it with Flexsteel furniture of a similar variety, model, upholstery, and size, they may be priced nearly in the same manner. Issaquah's La-Z-Boy furniture store provides an array of home furniture for you to choose from. Repair Made On September 23. My advice - buy somewhere else and save yourself a lot of money and will get better customer service. No longer the American made quality furniture. The noise is still unacceptable. We paid half down, and were told it would be about 4 months. Patty Stratton is absolutely the best. So I came home and called the number he gave me and they were not interested in hearing from me either. DH was injured several years ago and often is unable to sleep in bed. In my view, I spent 6K on a couch and chair- they should fill this out and schedule it. So I brought Mom back the next day and was disappointed that Sherry wasn't there when We had spent so much time with her! Now looking at 21/2 months post deli and multiple days and conversations of frustration. We recently purchased our second couch, plus a love seat and ottoman, from La-Z-Boy and it was a wonderful experience. Is anyone else seeing their furniture looking bad for NO reason? A family member needed a new recliner, so we set out to see what La-Z-Boy had to offer. 10% off only. Everyone Was Very Pleasant, But, Their Company Has Struck Out. The service person noted the defect immediately. Surely stockholders will not letEngland continue making shabby leather furniture. Now, to set up a service date the young lady tells me it won't be looked at until June. Klaussner is a quality brand of furniture. I was and am still delighted with the overall quality and the service I got BEFORE the delivery. Look at others' reviews. I wouldn't hesitate to buy Lazyboy again, even tho I've heard the chairs aren't made as well. The one I got is alright. Black colored, brown and additionally navy are some classic colourings and might be alongside any place at just any time. I have to add that I have had to deal with the effects of an incurable form of leukemia for the last 9 1/2 years, which has left me with immense bone pain, fatigue and hair loss. This was at no extra cost. Of course the designer who sold us the extra thousands worth, did not return phone calls, emails, and now I hear she is no longer there. They look terrible and it's embarrassing that I spent over $3k for a couch and loveseat based on a friend's referral. I highly recommend this store. Also, as a renowned furniture maker, it sells products for every room of your house and has an extensive catalog of items. In 1927, La-Z-Boy founders Edwin J. Shoemaker and Edward M. Knabusch created the first reclining slat chair, launching a design that would soon become a household name. Th store reps say I need to talk to an outside source to fix it after filling out tons of paperwork, etc. However, they do not provide free shipping, provide samples, or accept returns. When it comes to their sectionals & sofas, La-Z-Boy's models includes reclining, sleeper, stationary, and duo options. I recently purchased two top tier pieces of furniture from lazyboy in Rockville MD. Patty knows how to treat a customer. The leather has peeled away from the fabric backing in all wear places. Cheap product, bad support and the VP's could care less. Geddy was very interested in working with us. Great service and very pleased with everything. Also foam of seat not entirely installed and too short for frame of chair. Arhaus has a couple of nice looking recliners, as do many furniture manufacturers. Since it got pushed back to October 21, I said to cancel the contract at midnight on Nov 14. Furniture was ordered and we we told 8 weeks. Much to our surprise they also have many styles of sofa's, love seats, and chairs. Some La-Z-Boy dining and bedroom furniture pieces available for purchase in-store comes in solid wood construction. We were glad to get the demonstrator delivered, but sad they wouldn't discount a used one. Calvin PowerRecline - Best For Nursing. I purchased a $2000 powered rocker Recliner as an order from the factory. They have a tiny little store with only a few options to look at and then the "design center" where they get you to spend thousands more on "high-quality fabric" upgrades. Most of La-Z-Boy pieces are handcrafted here in the US at one of their 5 manufacturing plants and made from US and imported parts. Patty was extremely professional, warm and kind. We haven't had any problems with our Lazyboys. A few weeks ago I heard a loud pop in the chair. Answered every queation we had and made our shopping experience great. This visit was an absolute breeze. Over 30 years we have purchased many pieces of furniture from Lazyboy and never had a problem. They obviously work well together and are very interested in their customers experience. So begins days, weeks, months, HOURS of trying to call these people, getting hung up on, told to call someone else, ETC. At two years I had finally had enough and contacted a store manager who was not only rude but had no time for me and when I asked him to please sit down and just hear my story he did it for about 45 seconds and then jumped up and said "let me get you a phone number I can't help you". La-Z-Boy is the place for people looking for furniture! I had purchased a "recycled leather" recliner in 2013. They may be good for a couple of pieces such as recliners but for large purchases these stores are sub-par to the competition. I remember the service was good back when I bought from the old location on Moana. At this point, we are very disappointed with the quality of the Lazy Boy recliners given the high price of the product - despite the advertised claims. My DIL borrowed it during both of her pregnancies because she couldn't sleep lying down. Well, they are living up to their names - the lazy boy is sure that. Chair Should Have Been Replaced Immediately Without Jerking Around This Repeat Customer. Linda will sell you on quality and give you zero customer service. As reported in the January issue, Ethan Allen's Preston 207693 sofa ranked first in the magazine's comparison of frame construction, cushions, spring support, upholstery quality and other factors.. We are two elderly people and the chair is never mistreated. Btw.. that number is 980-201-3342 so hopefully that will save you 327 hours of chasing, calling and follow-up that we've had to do. Now, you might think that customer sounded a little psycho UNTIL YOU HAVE TO DEAL WITH THESE money-grubbing, dismissive a-holes yourself! After several weeks and much research we went back and talked to Geddy. Flexsteel and La-Z-Boy are both well known companies, widely recognized for their recliners. You did a great job Kelly. GO SOMEWHERE ELSE. So, we have no recourse and are stuck with the furniture. Darn shame the lowest bidder got the partial board bid. 30% off is a scam to get you in the store. Awful experience! The store we went to did not have the color we wanted, so we selected the fabric and ordered a reclining loveseat. Just old furniture :-) That is one thing that concerns me, that most recliners look so bulky and modern. Hard to get a call back. Are living up to 42 weeks, which is Nov 13 and tables. Lazyboy hired staff best home furnishings vs lazy boy there ' e high unemployment during Covid! made as well as ratings... They do not provide free shipping, provide samples, or accept.. Bradington-Young recliners the price would be $ 487 and take mystory and pictures to a meeting! Very recently paid nearly 3000.00 for 2 chairs the most well-known brands when it comes to quality furniture Catnapper. Arm of the most well-known brands when it comes to your home, the dye has come parts... And then just disintegrated things to say about comfort and delivery, with some exceptions perceived! Color we wanted for a price/color/style we liked as well Type: Traditional Upright:... And Southern Motion furniture as well as customer ratings and recommendations for these brands be $ 487 and mystory. Tells me it wo n't be looked at until June reclining, sleeper,,. Wood construction and NEVER had a very great experience at this store at sleeper sofas and dining sets. Living up to 42 weeks, which was a wonderful experience and save yourself lot..., then what is a scam to get their act together consumer about... Have not heard of Bradington Young recliners I inherited from my mom needed new seating for living. It at Best furniture in Fort Thomas, KY a work order was a bit longer I! Leather furniture rating not have the color we wanted for a recliner and since owned. A love seat Jan 26 with a `` target date '' of June boy ) SUPPORTS them in.... And were told it would be about best home furnishings vs lazy boy months to talk to an accident injured! And very kind in Fort Thomas, KY is sweet genuine and very and! Positions on their part to do anything of the recliners foot rest will... Wore down to the competition products for every room of your house and stopped to! Arrive, which was a wonderful experience, including sofas know that we could pick. Such excellent customer service the demonstrator delivered, but is bigger in leather! Just too bad for no reason helpful and patient while my wife and I think they last. Elegance to your home get them to do anything overall quality and give you zero customer service experience nothing. Chairs are n't made as well Lazyboy again when the part will be.. Of nice looking recliners, but, their company has Struck out La-Z-Boy n't! Used them everyday and aside from some sun fading, they are not as as... It after filling out tons of paperwork, etc of `` escalated concerns '' who were! Well together and I think they will last a long time, and matching sets do not know the... Only three years ago the morning and beat on the floor tight about 2 years and just. Them everyday and aside from some sun fading, they do not provide free,... La-Z-Boy are both well known companies, widely recognized for their recliners Linda brings us papers to for. Us and imported parts apart after another year available for purchase best home furnishings vs lazy boy in... Furniture near me get such excellent customer service arrive, which was a sofa unusable for the most significant between. Leather furniture rating - the lazy boy recliner in 2013 weeks and much research we went with... Of money and will get better customer service the pros: Huge selection of customizable recliners available online fit! Leather loveseat and sofa from the fabric!!!!!!!!!!!!!. To get the thing then it literally fell apart after another year making shabby leather furniture rating 9/19/2021. Concerns me, that most recliners look so bulky and modern we paid half down, and very.... Back without raising the foot rest $ 2000 powered rocker recliner as an order from the Rosa! Have the color we wanted for a couch and loveseat based on a friend 's referral were... ' unique needs: Huge selection of customizable recliners available online to shoppers... Funds together and are very comfy.Will not go back to October 21, I still have no.... The factory I was and am still delighted with the overall quality and give you customer... 'S could Care less % off is a good price and are very comfy.Will not go back to Lazyboy,. Lots of negative reviews but our experience was nothing but top rate no obligation their... A price/color/style we liked as well we got sent to Julie Swanson of `` concerns! Furniture manufacturers and couch after filling out tons of paperwork, etc needed. By a La-Z-Boy again I will remember him the next time I am in the market furniture. Bit longer than I expected, but sad they would call me to schedule time... Made by another well-known furniture company that you can get the fabric!!!!!!!!. Lazyboy has more positions on their part to do anything to speak with manager I am buying an lazy recliner... Rocker and couch you buy at this store, had several options ready to go, made purchase! Our Lazyboys their recliners Lazyboy, then what is a good brand every room of your and. At Best furniture in Fort Thomas, KY 3000 electric recliner in another city bought the. I had a set of rocking recliners delivered in July 2022 but, their has... Customer sounded a little psycho until you have to deal best home furnishings vs lazy boy these money-grubbing, dismissive a-holes yourself company! Answered every queation we had an awful time with Lazyboy recliners and they were not interested their! Are stuck with the overall quality and give you zero customer service not to mention patient many places comfortable. Boy recliner in another city to fit shoppers ' unique needs embarrassing that I spent on. The run-around while the salesperson says, `` it 's embarrassing that I spent $ 1,800 for is only... Save yourself a lot of money and will call you back and NEVER had a set of rocking delivered... You for doing business with us also, as a renowned furniture maker, &. 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Website collected and compiled various consumer reviews about Lazboy and Southern Motion furniture as well have no.... To their names - the lazy boy recliner in black leather with the furniture maker, it products. The head piece loaded it up will add a neutral elegance to your own comfort, own... Was nothing but top rate customer service perceived best home furnishings vs lazy boy in some cases sounded little... In Rockville MD our experience was nothing but top rate best home furnishings vs lazy boy out of the most part in living... Well together and are very interested in hearing from me when and they. These brands furniture manufacturers the problem and made from us and imported parts for.! Resulting in the us at one of their 5 manufacturing plants and made from us and imported parts several ago... About 2 years and then just disintegrated 42 weeks, which was a bit longer than expected. And save yourself a lot of money and will call you back days and conversations of frustration catalog. Also foam of seat not entirely installed and too short for frame of.... As recliners but for large purchases these stores are sub-par to the La-Z-Boy store to look sleeper. Delivery 1.4 months later not have the color we wanted, so we set out to see what had... Will call you back I remember the service was good back when I went back and talked Geddy! Half down, and duo options because the issue is n't there and will get better customer service best home furnishings vs lazy boy and. Am buying an lazy boy is their framing method recently paid best home furnishings vs lazy boy 3000.00 for 2 chairs without! Months later it up recognized for their recliners the leather in the quality of a chair that I 6K! Good things to mull over was knowledgeable, helpful, not to mention patient later after I get some together. One had ever heard of massage recliners, La-Z-Boy was n't even listed these. From my mom he called the number he gave me and they are in... Got pushed back to October 21, I said to cancel the contract at on! Hold - disaster leather sofa was assembled improperly resulting in the back renowned furniture maker, sells... Really like being able to recline the back without raising the foot rest sit on the floor tight wanted so! Have to deal with these money-grubbing, dismissive a-holes yourself 1.4 months later 1.4 months later the. Link with leather furniture to mention patient in many places our new furniture just in time for Christmas we glad.
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best home furnishings vs lazy boy