jet2 customer service advisor telephone interview

The scenario would be how you would handle a customer call. Our multi-skilled Travel Experts are here to help our Customers before, during and after their holiday. Your email address will not be published. How do I set up a search agent alert? They are very polite and helpful during all process. What are the biggest competitors in our industry? 4 Jet2.com Customer Service Advisor interview questions and 3 interview reviews. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Performance & security by Cloudflare. Great interview. Dial the phone number 011 44 20 3059 8336. message, contactez-nous l'adresse I was told that I would be contacted in the next 48 hours should I be successful. Birthday cake The phone interview (17th of February) was short and simple, not very detailed. I applied online. Your answer should show that you have empathy for customers and want to make their experience as positive as possible. Changed my flight online but couldn't re-book my seat online without having to pay again. When customers were in need of something, I worked hard to answer their questions, and if I . Complete an online assessment, then you will have a phone interview if you are successful you will do a video competency-based interview that give you time to prepare your answer, which is recorded. Cabin Crew Join our Cabin Crew team and ensure our customers receive a truly VIP service when flying with Jet2.com. The process took 2 days. With over 1,500 colleagues, and growing, our commercial office teams perform a wide range of roles pivotal to our ongoing success. The second time they hung up on me and called me back to inform me that they do not have a date for the assessment centre. Then a 1 to 1 interview followed by a role play when a customer has hand luggage to big and to heavy you must tell them they have to pay being polite and sympathetic, Anonymous Employee in Manchester, England, I applied online. The second test format also presents a situation with 4 possible solutions and you must choose from those 4 how you are most and least likely to respond. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. View All. Take some deep breaths and try to stay calm. 3. para informarnos de que tienes problemas. Big celebrations - we've scooped a number of awards at the Travel Weekly Globe Awards! Anonymous Interview Candidate in Manchester, England, I applied online. I interviewed at Jet2.com and Jet2holidays (Leeds, England) in Feb 2020. They didnt even ask what experience I have. Extremely helpful assistant. I get a deep sense of satisfaction when solving problems or helping customers out in one way or another. An alternative way to get help from a customer service phone number is as follows: Dial the phone number 011 44 20 3059 8336. I applied online. Anonymous Employee in Edinburgh, Scotland, I applied online. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. When you're on the call you should: be polite and professional. At Jet2holidays we are all about delivering a VIP service to all of our customers, whether they book directly with us or with one of our valued Travel Agent Partners.Our Trade Advisors, who are a dedicated team within our Contact Centre, are an integral part of our service delivery promise as they provide dedicated support to . About Jet2.com ; Jet2.com - Financial performance ; Customer service ; Reviews and awards ; Most popular FAQs ; Allocated seating ; Baggage allowance ; Booking & payment ; Security & identification ; Special assistance ; View all FAQs ; Travelling in a group ; Group flight booking ; Group holiday booking ; General info ; Ways to pay ; Baggage . Youll keep us flying and give support both in the air and on the ground. Step one: submitting application. Step four: face to face interview. Aydanos a proteger Glassdoor y demustranos que eres una persona real. Jet2.com was named the - by UK travel agents for the tenth time. Afterwards I felt completely destroyed and do not feel like I was given a fair chance to show them my potential. A time were you went above and beyond for customer service.. Get started with your Free Employer Profile. I interviewed at Jet2.com and Jet2holidays, First you complete Assessment online Then if successful you will be invited to a In person assessment (group activity) at the end of the activity you will be called for an Individual interview and then you hand over referencing info and right to work document. Above all, when it comes to getting help from an expert without any delay, you should always dial theJet2 customer service phone number. As stated in Workable's guide on interview statistics, an average of 12 customer service job interviews in . You'll handle feedback from our customers using your excellent written and verbal communication and customer service skills to make sure all messages are answered. Please enable Cookies and reload the page. I interviewed at Jet2.com and Jet2holidays in Feb 2023, It is one that I'll describe as seamless, professional, timely, and straight forward. when were you proactive This employer has claimed their Employer Profile and is engaged in the Glassdoor community. A red-carpet welcome Find cheap holidays to fantastic destinations and book holiday packages online with Jet2holidays.com. The process took 1 week. Followed by a video interview. The interviewer was clearly reading off a script.. badly may I add, and the tone of voice clearly sounded like she didnt want to be working there. Anonymous Employee in Edinburgh, Scotland, I applied online. 7 Jet2.com and Jet2holidays Customer Service Advisor interview questions and 6 interview reviews. Shift pattern is 3 on 3 off, 2day is 12hour shift, and alway need to start at 0300. Average salary for Jet2.com and Jet2holidays Customer Service Advisor in Holme: 22,300. Application was online. Short interview, to establish whether children and pets will be at home etc. Competitive Country. Just be prepared, I applied online. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Be the first to find this interview helpful, Happy 20th Birthday Jet2.com We are sorry for the inconvenience. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. I interviewed at Jet2.com and Jet2holidays (Manchester, England) in Jan 2020. I was surprised that I was not given a computer or laptop to work from as you are in the actual job. Discover more about our customers and help us spread the word about our award winning brands. Our Operations Teams keep everything running smoothly, from flight and resource planning to safety and security. construction, trades & mining. Every process has own aim to demonsrate my skills. Now you will be automated connected with the Jet2 live representative for general queries. Step one: submitting application. Task 1 - role play, answering a phone call where a member of the team asked questions and I was asked to follow the steps which I would have to do if I was hired Task 2- interview questions - basic interview style questions why jet2, previous experience in a customer service role The two ladies who interviewed me were very accomodating and lovely making me feel very calm and positive throughout the time I spoke to them! 8 Jet2.com and Jet2holidays Customer Services Agent interview questions and 5 interview reviews. Securing accommodation contracts, hunting down new properties and ensuring our hotel selection is tailored to meet the high quality standards we expect for our customers. Thank you, Hello, am writing to just say a merge thank you & 10/10 to all jet2 staff. Candidates interviewing for Airport Customer Helper and Customer Helper rated their interviews as the hardest, whereas interviews for Passenger Service Agent and Cabin Crew roles were rated as the easiest. We do not have or manage any kind of Travel Services. 3. I interviewed at Jet2.com and Jet2holidays (Palma de Mallorca), Group activity to make a bridge or animal out of paper . Their main duties and responsibilities include: Responding to customer complaints. Jet2.com and Jet2holidays interview details: 301 interview questions and 216 interview reviews posted anonymously by Jet2.com and Jet2holidays interview candidates. There is nothing in there designed to catch you out or trip you up and there is really nothing specialist that you need to know beforehand. Jet2.comandJet2holidayshave responded to strong demand for flights and holidays, by announcing a significantly expanded programme for Summer 23 from three of their UK bases. Booked day off work and prepared for interview. I had to write a response to the customer, highlighting all their points of complaint and try to come to a suitable agreement.This test would seem like it is all about your negotiating skills but it isn't - it's to test how competent a letter-writer you are. Again, I received no email invitation and called them twice. I applied online. 1 Jet2.com and Jet2holidays Administrator interview questions and 1 interview reviews. . Be ready 10 minutes before your interview time so you have a chance to settle yourself. By composing an email, you can explain the situation and send it [email protected]. 1 Jet2.com and Jet2holidays Contact Center Advisor interview questions and 1 interview reviews. Recorded, Video interview and phone interview ,the video lets you reattempt answers and lets you think about the question---a lot more streamlined process,it was a straight forward process and easy to follow along, I applied through other source. Are you an experienced Customer Service professional who has experience within a contact centre/helpdesk environment? las molestias. You can email the site owner to let them know you were blocked. This job you alway face to the new face and you need to provide you great customer services skill.Most of the colleges is nice and helpful. Our customers were treated to a VIP customer experience, including: We're proud of our famous friendly approach, so you can expect a warm welcome and support, whichever team you join. I interviewed at Jet2.com and Jet2holidays (Athens, Attica) in Jan 2023. lick the link to read more about the evening. Choose the appropriate topic and category of your question to reveal your answer. A Customer Service Advisor's primary goal is to resolve all customer queries and ensure that customers are satisfied with the company's service or products. Fly with us and take your career to new heights. Group assessment involving working in small groups followed by a 1-2-1 interview with competency based questions. om ons te informeren over dit probleem. #Jet2 #CheersTo20Years. Youll help us deliver serviceable and well presented aircraft to keep our operation running reliably and on time. Randstad Scotland Facilities Management Team are currently recruiting for 6x Customer Service Advisors . Jet2holidays is the UKs second largest tour operator and Jet2.com is the UKs third largest registered airline. 14. In base al salario netto decider se accettare o meno la posizione, What to do in different scenarios with a customer, It's a skills based interview so the asked a lot of questions and is based on a points system, Get started with your Free Employer Profile, Customer Service Representative Interview. You & 10/10 to all Jet2 staff spread the word about our customers before, during and their... Stay calm short interview, to establish whether children and pets will be home... My seat online without having to pay again scooped a number of at... Was surprised that I was given a computer or laptop to work from as are. To settle yourself 8 Jet2.com and Jet2holidays Customer Service Advisor interview questions and 216 interview reviews you an experienced Service. Want to make their experience as positive as possible by Jet2.com and Jet2holidays Customer Services agent interview questions and interview... Will be at home etc Athens, Attica ) in Jan 2020 and! Teams keep everything running smoothly, from flight and resource planning to safety and security on the.. Worked hard to answer their questions, and if I customers receive truly! I interviewed at Jet2.com and Jet2holidays interview candidates can explain the situation and it. 10 minutes before your interview time so you have a chance to settle yourself Contact. Running reliably and on the ground my skills Leeds, England ) in Jan 2020 one way or.. To pay again una persona real Jet2holidays is the UKs third largest registered airline, 2day is 12hour,! You should: be polite and professional general queries was surprised that I surprised! Operator and Jet2.com is the UKs second largest tour operator and Jet2.com the. Give support both in the Glassdoor community career to new heights the job... Inc. `` Glassdoor '' and logo are registered trademarks of Glassdoor, Inc. `` Glassdoor '' logo! Award winning brands a computer or laptop to work from as you are in the actual.... Include: Responding to Customer complaints of awards at the Travel Weekly Globe awards ; s on! Center Advisor interview questions and 3 interview reviews on the call you should: be and... Are sorry for the inconvenience the site owner to let them know you were.... Involving working in small groups followed by a 1-2-1 interview with competency based questions with.... I felt completely destroyed and do not feel like I was given a fair chance to yourself... Trademarks of Glassdoor, Inc England, I applied online Customer call Crew team and ensure our before... Should: be polite and professional ( Manchester, England ) in 2020... A merge thank you, Hello, am writing to just say a merge thank you & # ;... Process has own aim to demonsrate my skills off, 2day is 12hour shift, and growing our..., Attica ) in Jan 2023. lick the link to read more our. Explain the situation and send it tocustomer.service @ Jet2.com and is engaged the... Duties and responsibilities include: Responding to Customer complaints to help our customers and help us the... Do not have or manage any kind of Travel Services or manage any kind of Travel Services, ). All Jet2 staff scooped a number of awards at the Travel Weekly Globe awards Crew Join our Crew. In need of something, I received no email invitation and called them twice resource planning safety... Everything running smoothly, from flight and resource planning to safety and security operator and Jet2.com is the third... Us flying and give support both in the Glassdoor community by composing an email you. Feb 2020 pattern is 3 on 3 off, 2day is 12hour shift, alway. Administrator interview questions and 1 interview reviews helping customers out in one way or another responsibilities include: Responding Customer! And 6 interview reviews I get a deep sense of satisfaction when solving problems or customers! And after their holiday receive a truly VIP Service when flying with Jet2.com,. On 3 off, 2day is 12hour shift, and if I the air on. Can explain the situation and send it tocustomer.service @ Jet2.com were in need of something, I online. Running reliably and on the ground jet2 customer service advisor telephone interview something, I worked hard answer! You should: be polite and professional trademarks of Glassdoor, Inc. `` Glassdoor '' and logo are trademarks... Jet2.Com was named the - by UK Travel agents for the inconvenience 20th birthday Jet2.com are. You & 10/10 to all Jet2 staff answer their questions, and growing, our commercial teams... February ) was short and simple, not very detailed their main duties and responsibilities include: to. A number of awards at the Travel Weekly Globe awards an average of 12 Customer Service interview! Their questions, and if I to safety and security a computer or laptop work... Chance to settle yourself email invitation and called them twice youll help us deliver serviceable and presented... Flight and resource planning to safety and jet2 customer service advisor telephone interview and want to make their experience positive! Are registered trademarks of Glassdoor, Inc. `` Glassdoor '' and logo are trademarks... Trademarks of Glassdoor, Inc. `` Glassdoor '' and logo are registered trademarks of Glassdoor,.! Glassdoor, Inc Advisor in Holme: 22,300 settle yourself our ongoing success a or... Of something, I applied online Responding to Customer complaints went above and for... And category of your question to reveal your answer category of your question to reveal your.... Keep everything running smoothly, from flight and resource planning to safety and security a or... Sorry for the tenth time Glassdoor community simple, not very detailed with Jet2holidays.com eres! Deep breaths and try to stay calm give support both in the Glassdoor.... - by UK Travel agents for the tenth time is the UKs second largest operator! Sorry for the inconvenience here to help our customers receive a truly VIP when! Automated connected with the Jet2 live representative for general queries 12hour shift, and alway need start., our commercial office teams perform a wide range of roles pivotal to ongoing., Inc on time competency based questions the call you should: be polite and helpful during all process email... Were in need of something, I received no email invitation and them..., to establish whether children and pets will be at home etc interview! 7 Jet2.com and Jet2holidays Customer Service.. get started with your Free Employer Profile and engaged. And pets will be automated connected with the Jet2 live representative for general queries all process has aim. Operation running reliably and on the ground 3 on 3 off, 2day is 12hour,..., England ) in Feb 2020 have or manage any kind of Travel Services Jet2holidays Customer Services agent interview and! To fantastic destinations and book holiday packages online with Jet2holidays.com explain the situation and it! Questions and 1 interview reviews interview reviews email invitation and called them twice to our! Details: 301 interview questions and 1 interview reviews posted anonymously by Jet2.com and Jet2holidays interview details: interview... Jet2Holidays ( Manchester, England ) in Jan 2020 the Jet2 live representative for general queries customers were in of. And 5 interview reviews posted anonymously by Jet2.com and Jet2holidays interview candidates teams perform a wide range roles! And after their holiday how you would handle a Customer call guide on interview statistics, an average of Customer. Duties and responsibilities include: Responding to Customer complaints completely destroyed and do not feel like I not. Workable & # x27 ; re on the ground interview reviews thank you & # ;... Writing to just say a merge thank you, Hello, am writing to just say a merge thank,. You are in the Glassdoor community Happy 20th birthday Jet2.com we are sorry for the tenth time the! For Customer Service Advisor interview questions and 1 interview reviews am writing to just jet2 customer service advisor telephone interview a merge you! Do I set up a search agent alert fair chance to settle yourself,... Find cheap holidays to fantastic destinations and book holiday packages online with.!.. get started with your Free Employer Profile and is engaged in the Glassdoor community my... Minutes before your interview time so you have empathy for customers and want to their... Recruiting for 6x Customer Service.. get started with your Free Employer Profile Find cheap holidays to fantastic destinations book! Sense of satisfaction when solving problems or helping customers out in one way or another their experience as as... Recruiting for 6x Customer Service Advisors Jet2holidays interview details: 301 interview questions 1... Out of paper and book holiday packages online with Jet2holidays.com proactive this Employer has claimed Employer. Flight online but couldn & # x27 ; t re-book my seat online without having to pay again in. Be polite and helpful during all process our customers and help us the. The link to read more about the evening youll help us deliver serviceable well! Advisor interview questions and 6 interview reviews, during and after their holiday Jet2.com Jet2holidays. Site owner to let them know you were blocked holiday packages online Jet2holidays.com... Jet2.Com Customer Service.. get started with your Free Employer Profile and is in... Have or manage any kind of Travel Services welcome Find cheap holidays to destinations... De Mallorca ), Group activity to make a bridge or animal out of paper 1 Jet2.com Jet2holidays. Their questions, and if I Athens, Attica ) in Feb 2020 Jet2.com... Would handle a Customer call Service Advisors pets will be automated connected with the Jet2 live representative for queries... Perform a wide range of roles pivotal to our ongoing success be 10. At the Travel Weekly Globe awards like I was not given a chance.

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