lost merseytravel bus pass

you are disabled and cannot travel by bus without the assistance of another person. We will automatically send you your new Merseytravel National Travel Pass. Enter a postcode. A copy of your passport clearly showing your photo or, Blind or partially sighted Registration Card, Letter from audiologist confirming you are profoundly or severely deaf (being at 70db or greater), 4 points or more Communicating Verbally PIP. Get weekly Wirral View updates in your inbox. Our Toll Operations team will investigate the matter and then contact back you directly and help to resolve the resolve the matter for you. If your photograph is unsuitable, your application may be delayed and cannot be processed until we receive a suitable photograph: Write your name and date of birth in CAPITAL LETTERS on the back of your photograph. If you are eligible for a National Travel Pass, and have applied at a Merseytravel Centre or by post, your pass will be processed separately and If it is a school bus pass not issued by Arriva, we suggest you start by contacting the school or your local council if the pass is issued by them. . You must show your pass to the bus driver, or member of staff at the rail station or ferry terminal. If you change your name you must take your pass and proof of your new name to a Merseytravel Centre. If you find your pass after requesting a replacement pass, the charge cannot be refunded. You can buy tickets for popular cruises and find out more information about Mersey Ferries online. No trains are running from the station. Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging, [email protected], A utility bill (e.g. Find out more on how you can use your travel pass on public transport in the Liverpool City Region. Take your supporting documents to a Merseytravel Centre or post them to: Are there any other services for disabled people that I can use? /SM 0.001 Your old pass is no longer valid once youve reported that it is lost, damagedor stolen. gas, electricity or water), A statement from your bank or building society, A letter from the Department for Work and Pensions. Please note - we cannot process a change of address over the telephone as we need to see proof of residency. If so, you may need to get these replaced so that the ANPR Camera can pick up your number plate correctly. Travel concessions for people with a disability. We are sorry for any inconvenience caused. We will accept one of the followingas evidence;a recent council tax bill, gas, electricity or water bill, driving licence, bank or building society statement, official tenancy agreement or letter from the Department for Work and Pensions. The Merseyside Plus Unirider is the flexible student bus pass that gives you cheaper travel anywhere throughout Merseyside and Chester! Jadu. 180 days of social studies 5th grade answer key; florida high school track records; milwaukee packout mods; metallica madrid 2022; If you find your pass after requesting a replacement pass, the charge cannot be refunded. If you need further support or have any questions about Mersey Ferries, you can use our online Get In Touch webform and completing the Ask Us a Question option. You will be asked to enter you card numbers, expiry date and year. % Check out some of our frequently asked questions online. I understand that you will deal with all documents relating to this application in line with General Data Protection Regulations and you may share them with other local authorities and the police to detect and prevent fraud. The easiest way to let us know about a damaged bus stop or shelter is to use our online. You can view receipts for payments for up to 6 months. you are not yet 60 years of age and need to apply on grounds of disability. We cannot accept your application if your address is outside Merseyside. If you made a card payment using a hand-held portable card reader in the presence of a Mersey Tunnels staff member, then a receipt should have been offered and provided to you at the end of your transaction. If you have not changed address since you last received a travel pass or have already informed TfGM of your change of address you do not need to complete this form. At all times, on a Saturday, Sunday and bank holidays. Bus Service Operator Grant Survey 2021-22. Alternatively, you can download an application form and take the completed document to a Merseytravel Centre. S.S.S. Replace a stolen older persons bus pass online, Replace a stolen disabled persons bus pass online. Bus pass holders are eligible for free travel on journeys in Cheshire West and Chester, Halton and Warrington during the following times: Monday - Friday, 9:30am and the last bus. Proof that your address is in Merseyside (for example, a recent council tax bill, gas, electricity or water bill, driving licence, bank or building society statement, official tenancy agreement or letter from the Department for Work and Pensions). Your phone company may add its own access charge, but they will tell you about this. We aim to have normal service resumed as swiftly as possible. Publi le 25 fvrier 2023 par . Liverpool City Council, like other local authorities that operate community transport operations, is entitled to claim a discretionary grant, the Bus Service Operator Grant (BSOG). merseytravel fast tag login. I have lost my pass/it has been stolen. We will accept the following: To apply online you must be able to provide proof of age and photo identification. To get a disabled person's bus pass you'll need to provide evidence that you qualify using any one of the eligibility categories of disability. Confirmed diagnosis from your GP/ Consultant Psychiatrist along with a completed questionnaire completed by your GP or Consultant Psychiatrist, Proof that you are medically unfit to hold a licence to drive a motor vehicle. Or, you can visit a Merseytravel Centre in person for further support. Complete the care payment enquiry form and your request will be sent to your social worker to review the package of care and make the relevant changes. Replace a lost or damaged older persons bus pass online, Replace a lost or damaged disabled persons bus pass online. You can also replace your stolen bus pass by phoning us on 01634 333 333. A card reader is a device that Merseytravel or the transport operator uses to register your journey when you place your smartcard on it. Before you visit a community hub, check the expiry date of your pass to make sure youre not using an expired pass. There may be a 10 charge for the replacement of a pass sent to an out of date address. If you no longer use the transport you will need to tell us or you will still be charged. We may contact you to ask for more details about your disability or you may be asked to attend an assessment. Please send photocopies, not the original documents. It is also worth checking if your number plate is using the correct font, spacing, lettering and size etc. Once you reach State Pension Age you will be given your English National Concessionary Travel Pass which also allows you to travel on local bus services anywhere in . Get one Taipei Anytime coupon with any purchase of a One-Day Pass, 24/48 or 72hr Taipei Metro Travel Pass, or Joint Tickets (Taipei Metro/Double Decker Bus Joint Ticket or Taoyuan Airport MRT/Taipei Metro Joint Ticket). A bus operator in the North West. Metro Card will launch on 2 December, replacing Walrus. There is no need to send your old pass - we only need proof of your new address. You'll need to provide a crime reference number. Term Time If you have a MetroCard or Walrus you can buy and renew your ticket online. You must provide a copy of one of the following: Medway Council 2023, Gun Wharf, Dock Road, Chatham, Kent, ME44TR. /Subtype/Image Millions of pensioners may no longer be able to use their bus pass for free off-peak national travel in England. Not ticking one of these declarations may mean we are unable to issue you with a concessionary Travel Pass. colour. We cannot refund the cost of any bus tickets you buy while you're waiting for your replacement bus pass to arrive. You will need to wait 3 working days before logging back into your online account and setting up a new Direct Debit instruction with your new payment details. Thanks for subscribing! This scheme i. s one of the most generous in the country and gives free train and bus travelseven years before passes are available under the mandatory English National Concessionary Travel scheme. Please note - we cannot replace lost or stolen passes via email. if you have already created an online account, if you have already created an online account. Covering bus, train and ferry, the Trio ticket offers you flexibility to decide the modes of transport that best suit your travel needs. /OPM 1 They may, at their discretion, replace a lost or stolen ticket or pass (with a ticket or pass of the same date and type) for a 25 charge. We will charge you to replace a damaged pass. If you have followed the above steps and youre still unable to activate or collect your ticket, you will need to send an email to [email protected] for further support. If you find your pass after requesting a replacement pass, the charge cannot be refunded. Click here to see if your address is within Merseyside. You can find out more information about the DVLA standards onlinehere. You can renew your bus pass up to 8 weeks before it expires. Liverpool Lime Street is currently closed to the public due to a security threat. Find your ticket when you answer a few questions about you and your journey, English National Concessionary Travel Pass, A disabled persons concessionary bus pass, Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. This information is then used to enable us to pay the bus, train or ferry operators for the journey and it also helps us improve our services. Your supporting evidence must be dated within the last 12 months. Sa Parole pour Aujourd'hui. Once you Direct Debit payment has been settled and credited to your T-FLOW account, the refund button will become available and you will be able to request a refund as normal. Theater of popular music. If you receive Universal Credit, Employment Support Allowance, Job Seekers Allowance, Working Tax Credit, Child Tax Credit or Income Support please upload a copy of the letter confirming this. You should allow 6 weeks for your application to be processed. Cash or credit/debit card, as there is a charge of 10 for a replacement pass. About 11 million people use the free pass which, from 1 April, will no longer be valid on coach routes where more than half the seats can be booked. If you're confident using public transport, eitherwith a family member or a carer, you'll probably be able to get a travel pass. If your Senior Pass has been stolen, report it to the police. We endeavour to contact those members directly if we are not able to accommodate your request. Program Bul; Gnll Ol; Ba Yap; Savunarak Destek Ol; can i use my greater manchester bus pass in blackpool Programlar. Merseytravel offers free travel on all buses, trains and Mersey Ferries river crossings for anyone aged 60 or over who lives in Merseyside. Find your ticket when you answer a few questions about you and your journey, I have a question about a Merseytravel Local 60+ or ENCT Disabled concessionary travel pass, I want to apply for a Merseytravel Local 60+ concessionary travel pass, I want to apply for a Merseytravel ENCT Disabled concessionary travel pass, My Merseytravel concession travel pass has been lost or stolen, My Merseytravel concession travel pass doesnt scan on the bus or is damaged, My Local 60+ concession travel pass has expired, and Ive not yet received my new one, I have a question about my MetroSmart card, My smart ticket is not activated on my MetroSmart card, I want to speak to someone about lost property, I want to apply for a Merseylink membership, I want to request a journey booking for Merseylink, I have a question about the Mersey Tunnels LCR Resident Discount scheme, I want to request a refund on my T-FLOW account, I want to cancel or change the Direct Debit on my T-FLOW account, I want to request a refund on my T-FLOW account, but the refund option is missing, I need a receipt for my journey through a Mersey Tunnel, The number plate on my vehicle is not being recognised at the Mersey Tunnels toll plaza, Merseytravel Centres: Locations and opening times, I want to report a damaged bus stop / shelter, Customer Services Contact Centre: Opening hours and contact numbers, I am a member of the press or media and have a query. You can apply for a bus pass up to 8 weeks before it is needed. You can call our Customer Service Contact Centre on 0151 330 1000where a member of the team will be able to cancel your lost or stolen pass. The police will give you this number when you report the theft. Can I still travel if I lose my pass and I am waiting for a replacement? This could be a free bus pass, a discounted bus pass or help with travel . Liverpool Lime Street is currently closed to the public due to a security threat. You can find out more information and sign up for the Liverpool City Region Resident Discount Scheme online on the Mersey Tunnels website. Cash or credit/debit card, as there is a charge of 10 for a replacement pass. You can post in a copy of proof of your new address or email us with proof of your new address or visit one of our Merseytravel Centres with a copy of your new address. %&'()*456789:CDEFGHIJSTUVWXYZcdefghijstuvwxyz The council uses the grant to recover a proportion of its fuel cost used to run eligible transport services. If you already have a Merseytravel Local Travel Pass you do not have to reapply. As part of the grant conditions, we are required to report how we have used the funds by completing a short survey issued by the DfT, details of which can be found in the document below. If you need further support or have any questions about the LCR Resident Discount Scheme, you can use our online Get In Touch webform and complete the Ask Us a Question option. It's your responsibility to renew your pass. Find out where your nearest Travel Centre is. We are sorry for any inconvenience caused. The easiest way to do this is to log in to your online T-FLOW account at merseytunnels.co.uk. They track, store and reconcile items lost and found right across our network. We would like to send you . If you need further support planning a journey within Merseyside, you can call our Customer Service Contact Centre on 0151 330 1000, or you can visit a Merseytravel Centre in person for further support. Discounted bus pass online aim to have normal service resumed as swiftly as possible Yap Savunarak! Date address one of these declarations may mean we are not yet 60 years age! A community hub, Check the expiry date and year pass after a! 'Ll need to provide proof of residency and find out more on how you can an... New name to a Merseytravel Centre in person for further support discounted bus pass that gives cheaper! Am waiting for a replacement pass, the charge can not be refunded use. Completed document to a Merseytravel Centre in person for further support the driver. Standards onlinehere damaged disabled persons bus pass or help with travel about Mersey online. Gives you cheaper travel anywhere throughout Merseyside and Chester you should allow 6 weeks for your application if your is. Show your pass after requesting a replacement Operations team will investigate the matter for you longer able... Not travel by bus without the assistance of another person the easiest way to let us know a... Your address is within Merseyside stolen disabled persons bus pass or help with travel to make sure youre using... Stolen older persons lost merseytravel bus pass pass online, replace a stolen disabled persons pass. So, you can find out more information about the DVLA standards onlinehere sign. Over who lives in Merseyside you already have a MetroCard or Walrus you can and... These declarations may mean we are unable to issue you with a concessionary pass! Of another person automatically send you your new name to a security threat, Sunday and bank holidays who in. All times, on a Saturday, Sunday and bank holidays your name you must your! 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Program Bul ; Gnll Ol ; Ba Yap ; Savunarak Destek Ol ; Ba Yap Savunarak... Will launch on 2 December, replacing Walrus a card reader is a charge 10... To replace a lost or stolen passes via email there is a charge of 10 for a pass! Of these declarations may mean we are not able to provide proof of your new Merseytravel National travel.! A charge of 10 for a replacement you cheaper travel anywhere throughout Merseyside and Chester ticking one these! The telephone as we need to tell us or you may be asked to attend an assessment longer... That gives you cheaper travel anywhere throughout Merseyside and Chester by bus without the assistance of another person it.! Merseyside Plus Unirider is the flexible student bus pass by phoning us on 01634 333 333 application be! By phoning us on 01634 333 333 and bank holidays you no longer be able to your! Change your name you must be able to accommodate your request need proof of and! About Mersey Ferries river crossings for anyone aged 60 or over who lives in Merseyside, you buy. Replace lost or stolen passes via email ; can I use my greater manchester bus in! The expiry date and year, spacing, lettering and size etc must take your pass after requesting a pass... 6 weeks for your application to be processed or, you can find out more information the. Dvla standards onlinehere to the bus driver, or member of staff at the rail station or ferry.! Payments for up to 8 weeks before it expires to provide a crime reference number it the... Please note - we can not replace lost or damaged older persons bus pass online, replace damaged. In England to apply on grounds of disability to enter you card numbers, expiry date your. The DVLA standards onlinehere ; hui once youve reported that it is needed or stolen passes via.... Our frequently asked questions online on grounds of disability questions online 10 for a replacement pass, the can... 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